Privacy Policy

VeloScaling ("we", "us") is based in Ottawa, Ontario, Canada. This policy explains what personal information we collect when you use veloscaling.com, chat with us or book a call, how we use it, and the choices you have. We follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

What we collect

Information you give us

• When you book a call or ask us to call you: your name, email, phone number, type of business, the time you choose, and your answers to our short questions (monthly revenue, marketing budget, biggest problem and when you want to start).
• When you use the chat: the messages you send and anything you share in them, such as your name, email or phone number.
• When you email or call us: whatever you choose to tell us.

Information collected automatically

• Visit information: the pages you view, how long you stay, how far you scroll, the page that sent you to us, and your browser and device type.
• Ad and campaign details: if you arrive from an ad or a tracked link, we keep the campaign details in the link (for example utm_source, or click IDs from Google or Facebook) so we know which ads bring people to us.
• A random visitor ID stored in your browser, so we can recognize repeat visits and keep your chat open between pages. It does not contain your name or contact details.

How we use it

• To book your call, send your Google Meet invite and reminders, and call you back when you ask.
• To answer your chat messages and questions.
• To understand whether we're a good fit for your business before the call.
• To follow up with you about the services you asked about.
• To see how people use our website and which ads work, so we can improve both.
• To keep our website and systems secure and prevent abuse.

We do not sell your personal information.

Our chat assistant

The chat on our website is answered first by an AI assistant. A member of our team can read the conversation and may reply in person. Chat messages are processed by our AI provider (Anthropic) to produce replies. Please don't share sensitive information, such as payment or health details, in the chat.

Cookies and similar tools

We use cookies and browser storage for the following:

• Google Tag Manager loads our measurement tools.
• Google Analytics shows us how many people visit and what they look at.
• Microsoft Clarity records how visitors move, click and scroll on our pages, so we can find what's confusing. Clarity hides text you type into forms.
• Our own visit tracking records page views and the ad or link that brought you, as described above.

You can block or delete cookies in your browser settings. Google also offers an opt-out add-on for Google Analytics. Blocking them won't stop you from booking a call or using the chat.

Who we share it with

We share personal information only with the service providers that help us run our business, and only as needed for the purposes above:

• Google (Calendar, Meet, Gmail, Analytics and Tag Manager)
• Microsoft (Clarity)
• Anthropic (the AI behind our chat assistant)
• Vercel (website hosting)
• Supabase (the database behind our CRM)

Some of these providers store or process information outside Canada, including in the United States. When that happens, your information may be accessible to authorities there under local law. We may also disclose information if the law requires it.

How long we keep it

We keep your information only as long as we need it for the purposes above or as the law requires, then delete it or make it anonymous. You can ask us to delete it sooner.

How we protect it

Our systems use encrypted connections, and access to customer information is limited to our team, who sign in with protected business accounts. No system is perfectly secure, but we take reasonable steps to protect your information.

Your choices and rights

• You can ask to see the personal information we hold about you, and ask us to correct it.
• You can withdraw your consent and ask us to delete your information.
• You can unsubscribe from our emails at any time with the link in the email, or by replying to it.

To make a request, email support@veloscaling.com or call (613) 301-0607. We'll reply within 30 days. If you're not satisfied with our answer, you can contact the Office of the Privacy Commissioner of Canada.

Children

Our services are for business owners. We don't knowingly collect information from anyone under 18.

Changes to this policy

If we change this policy, we'll update the date at the top of this page.

Contact us

VeloScaling, Ottawa, Ontario, Canada
support@veloscaling.com · (613) 301-0607